Privacy policy

Last Updated: November 5, 2026

This Privacy Policy describes how Ready Hour and our subsidiaries and affiliated companies (collectively, “Ready Hour,” “we,” or “us”) collect, use, disclose and otherwise process information about you. This Privacy Policy applies to information we collect when you access or use our websites that link to this Policy (collectively, the “Website”), purchase our products, receive our emails or text messages, contact customer service, or otherwise interact with us online or offline (collectively, our “Services”).

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

1. INFORMATION WE COLLECT

Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, place an order, sign up for emails or text messages, enter a contest or sweepstakes, write a product review, request customer support, or otherwise communicate with us. Such information may include:

Identifiers and Contact Information such as your name, email address, mailing and billing address, and phone number.
Payment Information, such as payment card and billing information. Payment information is collected and processed directly by third party payment processors and is not stored by us.
Order and Account Information such as account username and password, order history, shipping preferences, and subscription details.
Communication Information that you send us, including the content of your emails, chat messages, calls, product reviews, and other communications with us.
We may also collect any other information you choose to provide.

Information We Collect Automatically

When you visit the Website or use our Services, we and our service providers may automatically collect certain information about you, your device, and your activity, including:

Transactional Information: we keep a history of your transactions with us, including the dates and amounts paid for purchases through the Website.
Device Information: we may collect information about how you access our Website, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type.
Internet Activity Information: we may also collect information about your activity on our Website and interaction with our communications, such as access times, pages viewed, links clicked, products searched, and the page you visited before navigating to our Website.
Audio Information and Chat Conversations: If you call us or use the chat feature on our Website, we may monitor and retain those conversations, including for training purposes. Please do not call us or use the chat feature if you do not consent to our monitoring and retention of calls or chat conversations.
Approximate Location: your general location (such as city, state or zip code) may be inferred from your IP address.
Information Collected by Cookies and Similar Tracking Technologies: as described in Section 3 below.

Information We Collect from Other Sources

We receive information about you from other sources, including advertising and analytics partners, data enrichment and marketing list providers, payment processors and fraud prevention services, mailing list providers, and shipping carriers. Additionally, if you interact with us on a third-party platform (such as Facebook or YouTube), we may collect information available through those interactions such as your social media handle. We may combine information from other sources with information we collect directly from you.

Derived Information

We may derive information or draw inferences about you based on the information we collect. For example, we may infer your approximate location based on your IP address or that you are interested in certain products based on your browsing behavior.

2. HOW WE USE INFORMATION

We limit our collection and use of personal information to what is reasonably necessary and proportionate to achieve these purposes. We use the information we collect for the following business and commercial purposes:

Website Delivery and Order Fulfillment: to provide, operate, and maintain our Website, process and fulfill orders, process payments, share product reviews, administer subscriptions, and authenticate your account.
Support and Communication: to communicate with you about Ready Hour, including to respond to your questions and requests, send order confirmations and shipping updates, inform you of price changes, provide customer service, and send you other transactional or relationship messages.
Marketing and Advertising: to send direct marketing messages (including via email and automated text), deliver target advertisements to you on third-party platforms and websites as described below, operate our loyalty program, personalize your experience with us, and facilitate contests, sweepstakes, and promotions.
Research and Development: to monitor and analyze trends, usage, and activities, improve our products and Website, conduct surveys, and generate de-identified data that we will not attempt to re-identify.
Protection and Compliance: to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, verify identities, enforce our Terms of Use and other agreements, help protect the rights and property of Ready Hour and others, and comply with our legal and financial obligations.
Notice/Consent: we may also use information in other circumstances after giving you notice and/or getting your consent.

3. COOKIES, TARGETED ADVERTISING, AND ANALYTICS

We and third parties we work with use cookies, pixels (web beacons), tags, software development kits, and similar technologies to collect information about your interactions with the Website and communications. These technologies help us improve and operate the Website, remember your preferences and cart, analyze traffic, measure advertising performance, and deliver advertising tailored to your interests.

We engage third parties to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. These entities may collect information about your use of the Website over time and across different websites and apps. This information may include your IP address, web browser and mobile network information, pages viewed, time spent on pages, and links clicked. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps, associate your activity with other personal information they have about you, and to analyze and track data, determine the popularity of certain content, and better understand your activity. Some of the activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain laws. You can opt out of these practices as described in Section 5, Your Choices, below.

Global Privacy Control and Do Not Track

We recognize the Global Privacy Control (“GPC”) and other legally recognized universal opt-out preference signals. When we detect such a signal, we treat it as a request to opt out of the sale or sharing of personal information and of targeted advertising for that browser or device. Where required, we will display a confirmation that your opt-out request has been honored. You can learn more about GPC at globalprivacycontrol.org.

Some browsers offer a “Do Not Track” setting. Because there is no uniform standard for interpreting Do Not Track signals, our Website does not respond to them. This is different from GPC, which we honor as described above.

4. DISCLOSURE OF INFORMATION

We disclose the categories of information described in Section 1, Information We Collect to the following categories of recipients:

Service Providers and Vendors: vendors, service providers, contractors and consultants that need this information to provide services to us, such as companies that assist us with web hosting, email and text delivery, payment processing, fraud prevention, customer service, data enrichment, analytics, and marketing and advertising.
Advertising Partners: advertising networks, social media platforms, and other third parties for the Marketing and Advertising purposes described in Sections 2 and 3 above.
Professional Advisors: our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
Legal Authorities: law enforcement, government authorities, and others for the Protection and Compliance purposes described above, including if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements and if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Ready Hour, our users, the public, or others.
Corporate Transactions: we reserve the right to disclose information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Affiliates: between and among Ready Hour and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
Other Users and Public: Product reviews and other content you choose to post publicly on our Website or social media pages may be viewed by others.
With Your Consent: when we have your consent or you direct us to do so.

We also disclose de-identified information that cannot reasonably be used to identify you.

5. YOUR CHOICES

We value privacy rights and choices and provide options regarding our handling of your personal information as described within this Section. Depending on where you live, you may have additional rights under state privacy laws, such rights are described at the end of this Privacy Policy.

Accessing or Updating Your Information

You may update or edit your account information by logging into your account at https://readyhour.com/account/login. You may also request we update or edit your account or personal information by emailing us at action@readyhour.com. We may retain relevant information related to your account when permitted by law or for legitimate business purposes.

Opting Out of Marketing Communications

Emails: You may opt out of promotional emails by following the opt-out instructions or clicking the “unsubscribe” link at the bottom of the email you receive from Ready Hour. We will continue to send transactional emails, such as order confirmations and shipping updates if you have any pending orders or place new orders after unsubscribing.
Text Messages: You may opt out of receiving further text messages by replying STOP to any of our text messages.

Cookies

You may be able to adjust your browser settings to remove or reject browser cookies, though removing cookies may cause some features of our Website to not work properly.

Opting Out of Sharing, Sales, and Targeted Advertising

You can opt out of the practices described in the Cookies, Targeted Advertising, and Analytics section above by enabling a legally recognized opt-out preference signal, such as the Global Privacy Control, as described in Section 3, or by emailing us at action@readyhour.com. You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting the Digital Advertising Alliance at www.aboutads.info/choices and the Network Advertising Initiative at optout.networkadvertising.org.

Please note that, depending on which legally-recognized opt-out preference signal you use and whether you are logged into your account with us, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out choice if you use a different browser or device to access our Website, or if you clear your cookies.

6. DATA RETENTION

We store and retain personal information for as long as reasonably necessary to carry out the purposes for which we originally collected it, as described in this Privacy Policy, and for other business purposes, including to provide the Services, maintain business records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements. When determining retention periods, we consider the amount, nature, sensitivity of the information, the purposes for which we process the information, and applicable legal requirements. At the end of the applicable retention period, we delete, destroy, or de-identify the information.

7. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee complete security of your personal information as no website, system, or method of transmission over the Internet is completely secure.

8. CHILDREN AND MINORS

Our Services and the Website are not intended or directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16. We do not knowingly sell or share the personal information of, or engage in targeted advertising to, consumers under the age of 16. If you believe we have collected personal information from a child under the age of 16, please contact us and we will delete it.

9. THIRD-PARTY WEBSITES AND PLATFORMS

Our Website may contain links to, or features provided by, third party websites, platforms, and services, including social media platforms and payment services. Ready Hour does not control such third party sites and we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policy of these third parties as information you provide to a third party is governed by that third party’s privacy policy.

10. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time. If we make changes, we will update the effective date at the top of this Privacy Policy. We may also provide you with additional notice, such as by adding a statement to the Website or by sending you an email if we make any material changes. Your continued use of the Services and the Website after the posting of an updated Privacy Policy constitutes your acceptance of the updated Privacy Policy.

11. CONTACT US

If you have any questions about this Privacy Policy, please contact us at action@readyhour.com. You can also write to us at:

Customer Service - Ready Hour
1175 South Meridian Park Road, Suite H
Salt Lake City, UT 84104

12. YOUR U.S. STATE PRIVACY RIGHTS

Privacy laws in certain states like California, Colorado, Connecticut, Utah, Texas, Oregon, and Virginia require additional disclosures and grant their residents certain rights. If you are a resident of one of these states, this section applies to you. For purposes of this section, “personal information” or “personal data” has the meaning as described under the applicable privacy laws of the state in which you reside.

To comply with applicable state law, including the California Consumer Privacy Act, we provide the table below to describe the categories of personal information collected, our purposes for using the information, and the categories of recipients to which we have disclosed, sold, or shared it.

Category of Personal Information Collected	Purpose for Processing	Categories of Recipients
Identifiers, including customer records	Website Delivery and Order Fulfillment Support and Communication Marketing and Advertising Research and Development Protection and Compliance	Vendors Advertising Partners Professional Advisors Legal Authorities Affiliates
Commercial Information, including payment information and order information as described in Section 1	Website Delivery and Order Fulfillment Support and Communication Marketing and Advertising Research and Development Protection and Compliance	Vendors Advertising Partners Professional Advisors Legal Authorities Affiliates
Geolocation Data (approximate only)	Website Delivery and Order Fulfillment Support and Communication Marketing and Advertising Research and Development Protection and Compliance	Vendors Affiliates
Internet or other electronic network activity information	Website Delivery and Order Fulfillment Support and Communication Marketing and Advertising Research and Development Protection and Compliance	Vendors Advertising Partners Affiliates
Audio or chat information, when you contact our customer support team	Website Delivery and Order Fulfillment Support and Communication Research and Development Protection and Compliance	Vendors Affiliates
Inferences drawn from the information we collect	Website Delivery and Order Fulfillment Support and Communication Marketing and Advertising Research and Development	Vendors Advertising Partners Affiliates

We do not collect sensitive information other than your account credentials, and we do not use or disclose your account information to infer characteristics about you.

We collect information from the following categories of sources: directly from you, from the third-party sources identified above, and by automated means. For more information about the specific data points we collect, please see Section 1, Information We Collect above.

We retain the categories of personal information we collect for the length of time necessary to operate our business and to comply with legal obligations as further described in Section 6, Data Retention above.

Sales, Sharing, and Targeted Advertising

As described in Section 3, we use advertising cookies, pixels, and similar technologies, and we provide hashed identifiers to Advertising Partners (including social media platforms), to serve you advertisements on websites and platforms other than our own. Under certain state laws, these activities may be considered “selling” or “sharing” personal information or “targeted advertising.” In the preceding 12 months, the categories of personal information sold, shared, or processed for targeted advertising in this manner are identified in the table above. We do not sell personal information to data brokers or in exchange for money. We do not sell or share personal information, and we do not knowingly sell or share the personal information of, or engage in targeted advertising to, consumers under 18 years of age.

Your Privacy Rights

Subject to certain exceptions, we provide some or all of the rights in accordance with applicable state privacy laws as described below:

Right to know more about and access the categories and specific pieces of personal information we have collected about you, including the purposes for which the categories of personal information are collected or used.
Right to request deletion of your personal information.
Right to request correction of inaccurate personal information.
Right to opt out of sale or sharing of personal information, including the right to request that we stop sharing your personal information for targeted advertising or cross-context behavioral advertising, subject to exceptions.
Right to limit use and disclosure of sensitive personal information if applicable.
Right of no retaliation or discrimination for exercising your rights. We will not treat you differently for exercising your privacy rights.

How to Exercise Your Rights

Right to Know, Delete, or Correct

You may submit a request to access, delete, or correct your personal information by either:

Emailing us at action@readyhour.com.
Calling us at 888-579-7559.
Making the request on our website at Data Requests.

Right to Opt-Out of Sale or Sharing

While we do not sell personal information for money, we engage in targeted advertising, which as described above, may be considered a “sale” or “share” of your personal information. You may exercise this right:

Through the options described in Section 5, Your Choices, or with an opt-out preference signal such as Section 3, Cookies, Targeted Advertising, and Analytics.
By using the “Do Not Sell My Data” link and filling out the form.
By emailing us at action@readyhour.com.

Please provide information in your request that sufficiently describes what you are requesting so that we may properly respond. Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information. We may verify your request(s) by asking you to provide information related to your recent interactions with us, such as information from a recent order.

We will make every effort to respond to your request within forty-five (45) days of its receipt. If we require more time, we will inform you of our reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding your request.

Authorized Agents

If you are submitting a rights request as an authorized agent, you are required to submit proof of your authorization to make the request, such as a valid power of attorney or proof that you have signed permission from the individual who is the subject of the request. Please do not provide any sensitive personal information in connection with this request, such as a driver’s license or other government-issued ID. In some cases, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm you have permission to submit this request.

Appeals

We reserve the right to deny a request if (i) we cannot verify your identity or authority to make the request, (ii) if an applicable exemption or exception exists; or (iii) if you do not reside in a state that provides for the right you are requesting. If we deny your request, you may appeal our decision by emailing us at action@readyhour.com.

Automated Decision-Making Technology

We do not use automated decision-making technology to make significant decisions about consumers.

California Shine the Light

With reference to California Civil Code § 1798.83, also known as the “Shine the Light” law, we do not disclose personal information to third parties for their own direct marketing purposes.

Nevada Residents

Nevada law gives Nevada residents the right to opt out of the sale of “covered information,” as defined under Nevada law. We do not sell covered information as defined under Nevada law.