FAQ

How do I check my order?

New orders will ship on a first come, first served basis. We will send a tracking number to the email address you provide at checkout once your order ships.

Online: If you made a purchase online and created an account at checkout, you can check your order status in your account. Click here to login.

Telephone: You may also check your order by contacting our customer service team at 888.579.7559.

How long will my order take to ship?
Shipment to Alaska, Hawaii & APOs usually take an additional 3-4 weeks to arrive via USPS.For Canadian orders expect delivery to your home in about 3-4 weeks via USPS. On occasion, there may be shipping delay due to an abnormal spike in sales, epidemics/pandemics, national emergencies, natural disaster, holidays (New Year's Eve/New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve/Christmas Day), and weather emergencies including hurricanes, blizzards, or airport/delivery service shutdowns.

Where do you ship orders?
Ready Hour ships to the United States (including Alaska and Hawaii) and Canada. Whenever possible, we will accommodate your request to ship to a P.O. Box. However, we reserve the right to ship large or heavy packages to your physical address.

Where does my order ship from?
Our warehouse is located at: 1175 South Meridian Park Road, Suite H, Salt Lake City, UT 84104

How much does shipping cost?
Ready Hour ships orders under $49 for just $5.95. Orders over $49 ship free! We ship to the 48 contiguous United States. Shipping to Alaska, Hawaii and Canada are calculated at checkout. 

What is your return policy?
We extend a 30 day, no-questions-asked return policy on unopened, unused products. Upon receipt of the returned items in their original packaging and condition at the purchaser's expense, Ready Hour will credit your original method of payment for the products purchased, less delivery charges. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit.

Our address for authorized returns to Ready Hour is:
1175 South Meridian Park Road, Suite H, Salt Lake City, UT 84104

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

How do I contact Customer Service?
You can reach customer service by email at: action@readyhour.com or by telephone at: 888.579.7559